Clarity Human Services in Action: Southern Nevada Mobile Crisis Intervention Team
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Clarity Human Services in Action: Southern Nevada Mobile Crisis Intervention Team

[Kelly Robson:] I’m Kelly Robson. I am the Chief Social Service Officer for
Help of Southern Nevada. So Help of Southern Nevada uses Clarity Human
Services in many different ways. We track everything in the system. [Louis Lacey:] Hi. My name is Louis Lacey. I am the Program Manager for Help of Southern
Nevada’s Mobile Crisis Intervention Team. The Clarity Human Services mobile features
help us to reach our clients with services that they normally wouldn’t access in an office-type
setting– basically due to personal hygiene, or mental illness, or substance abuse issues. So we can meet the client where they’re at
and offer the appropriate services. [Kelly Robson:] So if they come into contact
with a client who has never been in Clarity Human Services we’ll actually have them sign
a release for the system and then we’ll actually take a picture of them– upload the picture. We’ll actually do the profile– create a profile
for them. Offer to do a housing assessment– and put
that housing assessment in HMIS. We’ll actually do provide services to the
client, so maybe we give them food, hygiene, water, socks, and all that stuff will be entered
into Clarity Human Services in the Services tab We also refer clients directly to the Community
Queue from the field and we use it to just track every single thing we do. Having it on the iPad allows us to do the
assessment much quicker. We can just pull the client up in HMIS. We can start the assessment. Just go through, ask the questions, click
the little tab, go through it, and then actually we can run a report and it will score the
assessment for us right then and there. So it’s very simple for the client. It’s very simple for the worker. It takes probably about twenty to thirty minutes
to do the assessment, depending on the client. After the Mobile Crisis Intervention Team
does the actual Housing Assessment they’ll refer the client to the Community Queue. Clark County Social Services has Matchers
who control the Community Queue. So what they’ll do is go through, look at
who’s most vulnerable, look at the eligibility of the programs that have openings, and then
they match that client to that program. The Matchers then send the referral over through
Clarity Human Services to the housing provider. Then the housing provider has a certain amount
of time to find that client, and actually start the housing process. So Bitfocus Support has been a tremendous
to work with. They’re a great partner. They’re very creative with us. I know that I have called and asked for some
pretty crazy reports and to get– you know– creative in the ways that we enter stuff,
and they’re really willing to go outside the box, look at it with us, come up with recommendations,
and really recommend what’s going to be best for whatever program we’re looking at. They’ve been a huge partner with the community
in all of our efforts in ending veteran homelessness and reaching Functional Zero, and meeting
our benchmarks to end Chronic Homelessness, and then family and youth. So without this software, we would definitely
not know who’s doing what in the community. We’d have a lot more of duplicating services
in the community, and we would not know in real-time what’s going on with the client
in the community. [Louis Lacey:] I believe the best feature
about the Clarity Human Services application is its user friendliness. The fact that you don’t have to be a rocket
scientist to use this application– and use it successfully. I think that it is customizable. You know you’re able to tailor it to whatever
needs that you may have, and it helps you to interface with your clients in a way that
we haven’t been able to do before.

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